GENERAL CONDITIONS OF SALE

1. Object. Acceptance of the Terms and Conditions of Contract. Customer Service

1.1 The ownership of this website, www.valenciavintage.es, (hereinafter Website) is held by: VALENCIA VINTAGE SL with NIF: B56483449 (hereinafter VALENCIA VINTAGE SL)
For the purposes of these Conditions, it is understood that the activity that VALENCIA VINTAGE SL carries out through the Website includes:


Activity:

1.2 These terms define the general conditions and procedures for sales made by VALENCIA VINTAGE SL through the Online Store www.valenciavintage.es. The terms and conditions regulate the sale between VALENCIA VINTAGE SL and the Client/Consumer and user, who declares to be a "consumer" as indicated in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, a natural person who acts for a purpose unrelated to his or her commercial, business, trade or profession.

Please read this document carefully before proceeding to carry out any operation in the Online Store.

The client or user will have the possibility of viewing and printing the aforementioned conditions.

The language of these Contract Conditions, for all purposes, is Spanish.
1.3 The conclusion of the contract implies that the client or user accepts and is obliged to comply with these General Conditions. The order that the Client manages through the website has the value of a contractual proposal.

For all questions that the client or user may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

1.4 To contract the services of VALENCIA VINTAGE SL, the client or user declares to be of legal age and with the legal capacity to contract.

1.5 Customer Service:

Address: Calle La Paz Nº21, Valencia 46003 (Valencia).
Telephone contact:
Contact Email: Website

2. Registration. Username and password

2.1 Persons over 18 years of age may legitimately register in the Online Store. Registration will be essential to purchase the products offered by VALENCIA VINTAGE SL.

2.2 To register, the client or user must complete the Registration form with valid, complete and truthful data. The client or user guarantees the veracity, accuracy, validity and authenticity of the personal data provided. It is prohibited to incorporate data from third parties or minors. A valid email address must be provided.

2.3 Once all the data has been completed, the client or user will receive confirmation of pre-registration in their email account. They must accept the email confirmation to fully validate the registration process.

2.4 At the time of registration, the client or user must create an individual password that allows them to access their account. The security and confidentiality of the password will be the responsibility of the client or user. VALENCIA VINTAGE SL remembers that it will never ask you for your password or personal codes in any way.

2.5 By accepting these terms and conditions, the Client accepts all the clauses that regulate the contractual relationship with VALENCIA VINTAGE SL and the processing of their data.

2.6 The client or user may at any time access their account and modify their data so that they remain updated.
3. Purchase or acquisition process.

3.1.- The client or user may place an order with VALENCIA VINTAGE SL any day of the week and 24 hours a day by the established means and forms.

3.2.- The purchase procedure is as follows:
3.2.1. Selection of the product and/or service using the “Add to cart” button, being added to the basket or cart.
3.2.2.- The delivery address and method of delivery and payment must be indicated. Before making the payment, the purchase details can be modified.
3.2.3.- Once the operation is completed, the Client will see the purchase summary on the screen, including shipping costs, with a request to confirm the purchase procedure.
3.2.4.- The customer will receive confirmation of the purchase in their email. And, where appropriate, you will also be informed by email when your purchase is being shipped.

3.3.- VALENCIA VINTAGE SL reserves the right not to accept the purchase order sent by the Client, particularly if there are doubts about their identity or financial data, among other aspects.

The user or client can request an invoice that will be sent to their email address.

The user or client acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it in its page on the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out . and/or cost of benefits; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of VALENCIA VINTAGE SL in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of persons physical with respect to the processing of personal data and the free circulation of these data (RGPD) and the rights that assist Users in accordance with the privacy policy of this Website.

4. Payment methods.

These are the following payment methods that the customer user can use to purchase products and/or services from VALENCIA VINTAGE SL:
Through a point of sale terminal (POS), with a direct and secure gateway with the bank, only the bank is responsible for the collection and notifies us immediately so that we can proceed to place your order. At no time does VALENCIA VINTAGE SL obtain your card details for the execution of the contract, these are provided to the bank's payment gateway.
Bank Transfer, send us a transfer to the account that we will indicate when receiving the order. You have 48 hours to make the payment, from that moment on the order will be cancelled. Remember to always indicate your order number to avoid possible confusion.
5. Availability

5.1 All purchase orders received by VALENCIA VINTAGE SL through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause “Interruption of service” of these Conditions) affects the supply of the same and/or the provision of the services.

5.2 If difficulties arise regarding the supply of products or there are no products left in stock, VALENCIA VINTAGE SL undertakes to contact the User and refund any amount that may have been paid for import. This will also be applicable in cases in which the provision of a service becomes unfeasible.
6. Shipping and Delivery

6.1 Information on the number of working days necessary for the delivery and execution of the order will be made available to the client or user. The approximate delivery date will be indicated at the time of purchase and will be calculated in business days. Delivery times are indicative.
6.2 Delivery will be effective as soon as possible, and in any case before thirty days have passed from the date of execution of the Purchase Contract. Delivery of the Products will be made through a third party supplier.
6.3 The products will be delivered to the customer or user through the Supplier at the postal address indicated in the order form. Shipping confirmation will be notified to the email address provided by the Customer.
6.4 The client or user must examine the package after delivery in an appropriate manner and notify any defect that it may present. The customer or user should not receive a product whose packaging has obvious defects. Contact VALENCIA VINTAGE SL and send a photograph of the packaging, in case there are doubts regarding its integrity.
6.5 If for any internal or external circumstance VALENCIA VINTAGE SL cannot deliver the products within the indicated period, it will inform the consumer or buyer of such circumstance and they will be informed of the new period in which the product(s) will be available. In this case, the consumer will have the possibility of terminating the contract and the amount of the product will be returned if it has already been paid within a period of no more than 30 days.
6.6 Likewise, VALENCIA VINTAGE SL will not be responsible for any loss of profits or consequential damage, direct or indirect, and its maximum liability in any case will be the value of the merchandise.

7. Taxes.

The prices of the products for sale in our e-commerce stores include Value Added Tax (VAT).

8. Prices

8.1 All prices shown on this website are valid except for typographical errors.
8.2 VALENCIA VINTAGE SL reserves the right to unilaterally modify the prices of products and/or services without prior notice.
8.3 Prices are understood in units and euros.
8.4 The prices that apply will be those that appear at the time of acceptance of the order.

9. Shipping costs.

9.1 Shipping costs will be the responsibility of the Customer, and may vary depending on the type of shipping chosen and delivery location.
9.2 Shipping costs will be indicated at the time of purchase according to the type of shipping chosen and delivery location.
10. Transaction Security

10.1 We guarantee that your data travels on a secure, encrypted and protected connection according to the protocol (SSL) to guarantee security measures in transactions that occur on the Internet.

11. Right of withdrawal

11.1 The client or user who makes the purchase has the right to withdraw from said purchase without the need for justification and without penalty of any kind.

11.2 The period for exercising this right is 14 calendar days, counted from the date of receipt of the purchased product (by the Client or by a third party indicated by him). If there are several products included in the same purchase, but delivered separately, the 14 calendar days will be counted from the receipt of the last of the products.

11.3 As a consequence of the exercise of this right, the parties must reciprocally restore the benefits (articles 1,303 and 1,308 of the Civil Code) derived from the obligations that were acquired at the time of formalizing the sale (delivery of the product and payment of the price).

11.4 Exercise of the right:
11.4.1 The client or user will communicate their decision to withdraw, through an explicit statement.
11.4.2 The client or user may complete the Withdrawal Form that is made available on the website. The right may be exercised by writing to the following address Contact Page. In such cases, VALENCIA VINTAGE SL will promptly communicate to the consumer on a durable medium the acknowledgment of receipt of said withdrawal (email).
11.4.3 The communication of the exercise of the right of withdrawal by the client or user must be sent before the end of the period of 14 calendar days already indicated. If you send your request by non-electronic means (for example, postal mail), it must be signed.
11.4.4 VALENCIA VINTAGE SL will refund all payments made, including shipping costs, unless the Client expressly selected a delivery method other than the least expensive ordinary delivery method, since in that case VALENCIA VINTAGE SL will not be obliged to reimburse any additional costs resulting from this.
11.4.5 The amounts will be paid to the client or user as soon as possible, and, in any case, before 14 calendar days have elapsed from the date on which they have been informed of the decision to withdraw from the contract.
11.4.6 The refund will be made through the same payment method used, unless the client or user has expressly provided otherwise, and as long as the Client does not incur any expenses as a result of the refund.
11.4.7 VALENCIA VINTAGE SL may withhold the refund until the goods have been received, or until the client or user has presented proof of the return of the goods, depending on which condition is met first.
11.4.8 The client or user must return the purchased product(s) to the following address Calle La Paz Nº21 de Valencia 46003 (Valencia) before 14 days have passed from the date on which the withdrawal has been communicated. The deadline will be considered met if the return of the goods before said period has expired.
11.4.9 In the case of withdrawal, the direct costs of returning the goods will be borne by the customer or user.
11.5 Without prejudice to the foregoing, and in accordance with the provisions of article 103 section e) of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, the client or user will not be able to exercise this right in the case of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

11.6 Consequences of withdrawal:

11.6.1 The client or user will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
11.6.2 We recommend protecting the items, since the client or user will be responsible for any possible damage they suffer during transport. Therefore, we suggest that you return the merchandise to us by certified mail or carrier and with insurance for the value of the product. This insurance will be very useful in case of damage or loss of the merchandise by the transport company.
11.6.3 When the User returns a product in exercise of their right of withdrawal, only products that are sent with their original packaging, in new and complete condition (with accessories, manuals, cables, etc....) will be accepted. Items that have been sent incomplete, damaged, or damaged by the Client will not be accepted, and will only be accepted as long as the use made of the good has been in accordance with its nature.

12. Product conformity

12.1 VALENCIA VINTAGE SL is obliged to deliver the products that comply with the contract, responding to it for any lack of conformity that exists at the time of delivery of the product.
12.2 Unless proven otherwise, it will be understood that the products and/or services conform to the contract when all the requirements expressed below are met, unless due to the circumstances of the case any of them are not applicable:
12.2.1 They conform to the description made by VALENCIA VINTAGE SL and possess the qualities of the product that VALENCIA VINTAGE SL has presented to the consumer and user. Without prejudice to the above, the images of the products sold through the Online Store may present certain differences with the real product, due to color configuration or other reasons that affect the display.
12.2.2 They are suitable for the uses to which products of the same type are ordinarily intended.
12.2.3 They are suitable for any special use required by the consumer and user when they have made it known to VALENCIA VINTAGE SL at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for said use.
12.2.4 They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where appropriate, the public statements on the specific characteristics of the products made by the seller, the producer or his representative, in particular in advertising or labeling. The seller will not be bound by such public statements if he proves that he was unaware and could not reasonably be expected to be aware of the statement in question, that such statement had been corrected at the time of conclusion of the contract or that such statement could not influence the decision to purchase. the product.
12.3 If the client or user discovers defects in the purchased product or there is a lack of conformity, he or she can contact the Contact Page.
13. Guarantee of second-hand products

13.1 Without prejudice to the “product conformity” point, the provisions of TITLE V Guarantees and after-sales services of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws

13.2 In accordance with the provisions of the General Law for the defense of consumers and users, all items subject to this contract are, in general, guaranteed against any manufacturing defect for a period of two years from the date of receipt. of each of them. After the first six months, it is the customer who must prove that the problem presented by the item is an original defect and not wear and tear caused by the normal and correct use of the product. Likewise, the seller is obliged to take charge of the repair or replacement of the product, or in case of not being able to comply with the above, the buyer has the right to terminate the contract, demanding the return of the payment made, or, where appropriate , the price reduction. The consumer must inform the seller of the lack of conformity within a period of two months from when he became aware of it.

13.3 Deficiencies caused by negligence, knocks, improper use or manipulation, incorrect assembly or materials subjected to wear and tear due to normal use are not included.

13.4 Those incidents that justify the use of the guarantee will be opted for repair, reduction or refund, under the legally established terms. The guarantee will lose its value if any of the information on it or on the proof of purchase is modified, altered or replaced.

13.5 If the client would like to exercise the right to the guarantee, he can contact either VALENCIA VINTAGE SL, by any of the means reflected above, or with the Manufacturer of the product itself. If he prefers to contact the Manufacturer and his claim is not completely satisfactory, he will inform VALENCIA VINTAGE SL, which will take the appropriate measures, keeping him informed at all times.

14. Guarantee of second-hand products

14.1 Scope of the Guarantee: The seller grants the consumer a guarantee of conformity for second-hand products purchased through this website. This warranty covers defects in material and workmanship existing at the time of delivery and during the warranty period. Unlike new items, the guarantee for used items does not include the exchange of the product in case of defects or dissatisfaction. Instead, the possibility of repairing the item, applying a price reduction or canceling the contract is offered, which implies the return of the product.

14.2 Warranty Period: The duration of the warranty for second-hand products will be (1) year from the date of delivery of the product.

14.3 Warranty Exclusions: The warranty does not cover damage or defects caused by misuse, accident, modification, unauthorized repair, negligence or normal wear and tear.

14.4 Consumer Remedies: In the event of a defect covered by the warranty during the warranty period, the seller undertakes to repair the product free of charge, offer a reduction in the price or, failing that, terminate the contract by returning the product and reimbursement to the consumer.

14.5 Complaint Procedure: The consumer must inform the seller of the existence of the defect within two months following its detection. To make the guarantee effective, the consumer must contact customer service through the Contact Page email and follow the instructions provided for returning or repairing the product.
15. Independence of clauses

15.1 If any of these conditions of sale or any of the provisions of a Contract are declared by a competent authority to be invalid, illegal or unenforceable to any extent, such condition or provision will be to that same extent severed from the rest of the conditions and provisions. , which will continue to be valid to the maximum extent permitted by law.

16. Modifications to the general conditions

16.1 VALENCIA VINTAGE SL reserves the right to modify these General Conditions at any time and without prior notice. These modifications will be published on the website so that the user can know them before proceeding to use them. These modifications will come into force at the time of their publication on the Website. Consequently, the user must carefully read these General Conditions each time they use the website. The use of the page and/or use of the services, once the applicable General Conditions have been modified, will mean acceptance of them by the user.

16.2 VALENCIA VINTAGE SL reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.

17. Communications

17.1 For the purposes of notifications, VALENCIA VINTAGE SL expressly designates the address that appears in these General Conditions and as for the user, the user expressly designates the address indicated in the registration process in the “My Account” section. Likewise, the user expressly expresses his/her acceptance that any type of communication addressed to him/her (except advertising communications from VALENCIA VINTAGE SL if the user has not consented to said type of shipments or has exercised his/her right to revoke such advertising shipments) is made to through the email address provided by him. Any change of address or email address must be communicated in writing to the other party for it to be effective for future notification purposes.

18. Service interruption

18.1 VALENCIA VINTAGE SL may temporarily interrupt the provision of the service due to force majeure, such as strikes in the means used to ship the items sold, or for any other cause that prevents the normal provision of the service. Said temporary interruption will not entitle the user to receive any type of compensation for any damage that the interruption of the service may cause, except for the refund of the amount of the service that could not be provided.
19. Data protection

19.1 When personal data is requested, it will be collected and processed in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (GDPR). For more information, see our privacy policy.

20. Final provisions

20.1 All rights, including but not limited to copyright, intellectual property rights, rights in the name, the Internet domain name, the Website and the templates, forms and logos accessible through the Online Store (except for the logos and photographs used to present the Products and whose copyright belongs to third parties) belong to VALENCIA VINTAGE SL. These rights, as well as the elements on which they are based, may only be used with the written consent of VALENCIA VINTAGE SL and under the conditions specified by it.

20.2 VALENCIA VINTAGE SL further declares that the public nature of the Internet network and the use of services provided by electronic means may entail risks of fraudulent obtaining and modification of customer or user data by unauthorized persons. Consequently, VALENCIA VINTAGE SL recommends that the client or user use appropriate technical means to minimize the risks indicated above, in particular, the use of antivirus and Internet identity protection programs. Furthermore, VALENCIA VINTAGE SL reminds the client or user that it will never ask for their password or personal codes in any way.

20.3 The client or user agrees not to use the resources or functions of the Online Store for any activity contrary to the interests of VALENCIA VINTAGE SL, that is, and without this list being exhaustive, (i) advertising activities related to another Professional or with products other than those offered by VALENCIA VINTAGE SL, (ii) the publication of content not related to the activities of VALENCIA VINTAGE SL, (iii) the publication of illegal, false or misleading content.

21. Applicable law, online dispute resolution and competition

21.1 The terms and conditions that regulate the relationship between VALENCIA VINTAGE SL and the Client are governed by Spanish legislation.

21.2 In case of disputes, the consumer user can resort to the online dispute resolution service through the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main. home2.show&lng=EN

21.3 Without prejudice to the foregoing, the Courts and Tribunals of the Consumer's domicile will be competent to resolve any conflict that may arise between the Client acting as a consumer and VALENCIA VINTAGE SL.